Privacy Policy

Effective Date: 1st May 2024

eTaps (“we”, “us”, or “our”) takes the privacy of its users (“you” or “your”) very seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, and related contact center software services (collectively, the “Service”).

1. Information We Collect
We collect information to provide and improve the Service, ensure its functionality, and offer a secure environment. Here’s what we may collect:

  • Account Information: When you create a ETaps account, we collect data like your name, email address, company name, and job title. This helps personalize your experience and manage account access.
  • Usage Data: We collect data about your interactions with the Service, including features used, pages visited, time spent, and search queries. This helps us understand user behavior and improve the platform.
  • Device Information: We collect data about the device you use to access the Service, like operating system, device type, IP address, browser type, and unique device identifiers. This helps us ensure compatibility and diagnose potential issues.
  • Customer Communication: Recordings of your interactions with our support team (calls, emails, chats) may be collected for training and quality assurance purposes, with your consent where required by law.

2. How We Use Your Information
We use your information for legitimate purposes only, such as:

  • Providing and Maintaining the Service: We use your information to deliver the ETaps platform, fulfill your requests, manage your account, and provide technical support.
  • Communication and Marketing: We may use your contact information to send important service updates, security alerts, and support messages. We may also use it for marketing purposes, but only with your prior consent.
  • Service Improvement: We analyze usage data to understand user behavior, identifytrends, and improve the overall functionality, performance, and user experience of the Service.
  • Compliance: We may use your information to comply with legal and regulatory obligations, including responding to court orders or subpoenas.

3. Sharing Your Information
We share your information only under specific circumstances:

Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating the Service (e.g., data storage, analytics, customer support). These providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

Legal Requirements: We may disclose your information if required by law, such as responding to a court order, subpoena, or to protect the rights, property, or safety of ourselves or others.

4. Your Choices
You have control over your information:

Marketing Communications: You can opt-out of receiving marketing emails by clicking the unsubscribe link in any email communication or through your account settings.Accessing and Updating Information: You can access and update your personal information through your account settings.

5. Data Retention
We retain your information for as long as your account is active or as needed to fulfill the purposes described in this Privacy Policy. We may also retain some information for legal or regulatory compliance reasons, even after you deactivate your account.

6. Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage is completely secure.

7. Children’s Privacy
Our Service is not directed towards children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. International Transfers
Your information may be transferred to, stored, and processed in countries with data protection laws that differ from your own. We will take steps to ensure your information is treated in accordance with this Privacy Policy and applicable laws.

9. Changes to this Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on our website.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us by email at info@etaps.me